Security and compliance are a top priority at Hello Clever. To keep the platform safe and trusted, every consumer completes a thorough Know Your Customer (KYC) process that verifies identities, protects against fraud, and meets regulatory standards. This page covers the KYC requirements for consumer users, the beneficiary bank account rules, how we work with secure KYC providers, and how the process benefits you.
All consumers must complete KYC to use the Hello Clever app. Verifying that each user is who they say they are keeps the experience safe for everyone on the platform.

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What KYC requires

Identity verification

Users provide valid identification, such as a government-issued ID, to confirm their identity.

Personal information

Basic details including name, date of birth, and address are collected for accurate identification.

Bank account verification

The bank account linked to your Hello Clever account must belong to you, guarding against unauthorised transactions and money laundering.

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Beneficiary bank account requirements

For added security, the beneficiary bank account linked to your Hello Clever app must belong to you.

Personal account only

You must link a bank account in your own name, so all transactions originate from and are directed to verified accounts.

Preventing unauthorised transactions

This requirement helps prevent unauthorised account access and stops third parties from misusing the platform.

Additional verification

If discrepancies are detected during account linking, we may request further verification to confirm ownership.

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Our KYC providers

Hello Clever partners with reputable, secure KYC providers, industry leaders equipped with the latest security protocols to handle sensitive information responsibly.

Data encryption and privacy

All data shared with our KYC providers is encrypted, protecting your information during and after verification.

Rigorous compliance standards

Our partners meet global regulatory standards, so verification aligns with industry best practices and local requirements.

Continuous monitoring and audits

Regular security audits and ongoing monitoring detect and address vulnerabilities proactively, safeguarding user information.
Completing KYC gives you a more secure account, keeps Hello Clever compliant with financial regulations, and helps detect and prevent fraud, providing a safe and reliable environment for everyone.

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Need help?

For questions about the KYC process or help with verification, contact our support team. We’re here to guide you through it and keep your experience with Hello Clever secure and seamless.