Clever Connect keeps money movement simple by using two main merchant-facing terms: Settlement and Account Transfer. Knowing which one applies comes down to where the money is coming from and where it is going. This page explains the two terms, then covers how Settlements behave under each balance model.

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Settlement vs. Account Transfer

Settlement

Moves available funds out of a Payments Account, either to a Treasury Account or to a named external bank account. A settlement fee usually applies.

Account Transfer

Moves funds between your Hello Clever accounts, or between a Treasury Account and an external account. Internal transfers do not charge a fee; external movements may.
The simplest way to tell them apart:
  • If the source is a Payments Account and funds are moving out → it is a Settlement, even when the destination is a Treasury Account.
  • If both the source and destination are Hello Clever accounts, and you are not settling payment proceeds → it is an Account Transfer.
  • If the source or destination is external and the Hello Clever account is a Treasury Account → it is an Account Transfer.
Treasury Accounts are available in AUD and USD. See supported currencies.

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Which term applies

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Supported directions

Every movement has a source and a destination, and not every pairing is available. This matrix shows what you can do today:
There is no automatic currency conversion. Apart from Treasury-to-Treasury transfers, the source and the destination must hold the same currency. Hello Clever will not convert on your behalf mid-movement. Accounts in another currency are not offered as destinations, so if the account you expect is missing from the recipient list, check its currency first.
Moving value between currencies takes two steps: settle or transfer into your Treasury Account, then make a cross-currency Treasury-to-Treasury transfer.

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Fees at a glance

Fees are always shown before you confirm, so you can see the exact cost of a Settlement or external Account Transfer before it happens.

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How movements appear in your history

One movement can write more than one record, because both sides of an internal movement are logged:
Two records for one movement is expected, not double counting. Each account logs only the side that affected it.

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Movements that wait for a funding check

Hello Clever funds movements in some currencies through more than one banking partner. Where that applies, the treasury team confirms which funding sources cover your request before the money moves. The check happens inside Hello Clever, and nothing is asked of you. It applies to Settlements out of a Payments Account, whether the destination is a Treasury Account or an external bank account. Top-ups and Treasury to Payments transfers are not affected today.

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What you see while the check runs

The funding check currently applies to settlements in JPY, VND, IDR, INR, PHP, and MYR. Settlements in other currencies are funded without it, AUD included, so an AUD settlement is never held for this check. Hello Clever expects to extend the list over time, and no action is needed from you when a currency is added.
If a settlement in one of these currencies sits in Processing for longer than you expect, the funding check is the usual reason. Contact Hello Clever Support with the Balance ID if you need the current position on a specific movement.

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Settlements

A Settlement moves funds out of your Clever balance. The only practical difference between the two balance models is whether you choose an account first.

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Settlements under Aggregated Balance

When you create a Settlement under Aggregated Balance:
  • The amount is deducted from your single merchant balance.
  • No account selection is required.

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Settlements under Dedicated Balance

When you create a Settlement under Dedicated Balance:
  • You must select an account first.
  • The amount is deducted from that account’s balance only.
Settling AUD 500 from Store A: Store B’s balance is not affected and remains unchanged.

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What every confirmation shows

Whether you are settling or transferring, the confirmation screen shows the same core details so you always know exactly what will happen:
  • Source account and destination account.
  • Amount and currency.
  • Fee, if any.
  • Expected balance impact.
  • A reference ID after submission, and the status after submission.
Ready to move money out of a Treasury Account step by step? See the transfer flow.