This page covers how to integrate Hello Clever with your Shopline store. You will configure your store’s address and currency, add Hello Clever as a payment method, customise the payment logos displayed at checkout, and learn how to initiate refunds for Hello Clever transactions.

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Requirements

Before you begin, ensure that your store is set up correctly for the Hello Clever integration.

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Store address

Your Shopline store address must match your Hello Clever account region.
  1. Navigate to Shopline Admin > Settings > Location.
  2. Under Location details, set the Country/Region to Australia.

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Store currency

Hello Clever currently supports AUD (Australian Dollars) only.
  1. Navigate to Shopline Admin > Settings > Basic settings.
  2. Under Payment currency, set the currency to Australia (AUD).

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Add Hello Clever as a payment method

1

Contact Hello Clever Support

Send your store URL to the Hello Clever support team (for example, https://my-store.myshopline.com/). Hello Clever will enable the payment app for your store and notify you once it is ready.
2

Open Payment settings in Shopline Admin

Navigate to Shopline Admin > Settings > Payments.
3

Add Hello Clever

In the Other payment methods section, click the Add button. Search for Hello Clever and select it from the results. Click Authorize and install to add the app to your store.
4

Enter your App ID and Secret Key

You will be prompted to enter your App ID and Secret Key. Retrieve these credentials from the Hello Clever Merchant Portal at merchant.helloclever.co.
5

Finalise the setup

Click Add to complete the configuration. Hello Clever will now appear as a payment option at checkout for your customers.

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Configure payment logos at checkout

You can choose which payment method logos appear on the checkout page for Hello Clever.
1

Open Payment settings

Log in to your Shopline Admin. Navigate to Settings > Payments from the bottom-left corner of your dashboard.
2

Open the Hello Clever configuration

In the Other payment methods section, click on Hello Clever.
3

Select payment options

Choose the payment options you want to display to customers during checkout, such as PayID, Bank Transfer, or other supported methods.
4

Save your changes

Click Update and save your changes. The selected payment logos will now appear on the checkout page.

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Process a refund

When a customer requires a refund for a Hello Clever transaction, you initiate it directly from Shopline Admin. Refunds are processed automatically and the amount is returned to the customer within minutes.
Confirm the refund amount carefully before proceeding. The refund process is automated and cannot be reversed once initiated.
1

Open the order

Log in to your Shopline Admin account and navigate to the Orders section. Locate the order that requires a refund and open the order details.
2

Enter the refund amount

Input the refund amount in the appropriate field.
3

Submit the refund

Click Refund to proceed with the transaction.
4

Monitor the order status

Once the refund is initiated, the order status will update to Refund pending. Because Hello Clever transfers payment funds directly to your merchant bank account, Hello Clever does not hold customer funds — the refund will be processed and delivered to the customer within minutes.